Refund and Returns Policy
Our Promise
Refund Policy
- Here we clarify our return and refund process. It includes details on eligibility for refunds, the steps to request a return, and what you can expect in the event of an order mishap.
At our store, we appreciate your investment in our trees. If your purchase doesn’t meet your expectations, you may initiate a return within 30 days of delivery. Items must be in their original packaging and condition.
To start the process, please reach out to our customer service team with your order details. They will guide you through the steps and address any queries you might have.
Your satisfaction is important to us, and we strive for a seamless return experience whenever needed.
- We cover the basics around initiating returns and the timing; please review to ensure clarity on our procedures.
Refunds will be processed as soon as we receive the returned item. Please note, the original shipping fee is non-refundable, and the cost of return shipping might be the customer’s responsibility.
Keep in mind, some trees may not qualify for a full refund due to specific circumstances such as condition upon return.
For any questions or further assistance, feel free to reach out to our support team.
- Stay informed about your rights regarding returns and refunds; understanding is key to a fantastic shopping experience.
By adhering to our policies, we maintain a reliable shopping environment. We thank you for your trust and for choosing us for your tree needs.